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Terms of Use

Terms of Use

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CHAPTER I. GENERAL PROVISIONS

Article 1 (Purpose)
  • ① The purpose of the Berriz Terms of Use (these “Terms”) is to stipulate basic matters, such as the respective rights, obligations and responsibilities of Kakao Entertainment Corp. (the “Company”) and users of the Service (the “Members”) in connection with the Members’ use of the Berriz service provided online via mobile, PC and other devices by the Company (the “Service”).
  • ② These Terms apply to all embers who wish to use the Berriz service in South Korea and worldwide.
Article 2 (Definition of Terms)
  • ① The terms used in these Terms shall have the following meanings:
    • 1. Company: shall mean Kakao Entertainment Corp., a South Korean company and the entity that provides the Service to the Members.
    • 2. Member: shall mean any user who agrees to these Terms and enters into a contract with the Company to use the Service.
    • 3. Service: shall mean the global online fan community service provided by the Company via mobile, PC or other devices, which includes a communication channel between artists and fans, provision of various artist-related content and the feature to upload posts and leave comments, etc.
    • 4. “Paid Products” shall mean various tangible and intangible products that the Members can purchase and use through payment methods available within the Service. Paid products include physical products such as fan club-exclusive products, albums and products curated by merchandisers, etc., as well as digital products such as fan club services, etc. Details of each Paid Product are provided on the product detail page and are available accordingly.
  • ② In addition to these Terms, details about personal data and usage relating to the Service are also provided in the privacy policy and service guidelines listed below, as well as any additional terms of use, policies and guidelines that may be added in the future:
    • 1. Berriz Privacy Policy [link]
    • 2. Berriz Service Guidelines [link]
  • ③ Any terms not defined in this Article shall be interpreted in accordance with applicable las and regulations or as determined by the Service.
Article 3 (Amendment of Terms of Use)
  • ① The Company may amend these Terms to the extent such amendment does not violate any applicable laws.
  • ② If the Company amends these Terms pursuant to Paragraph (1) above, it shall notify the Members of the changes, including the effective date of and reasons for such changes, through the Service from seven (7) days prior to the effective date. If the changes are unfavorable to the Members, the Company shall notify the Members from thirty (30) days prior to the effective date through the Service and via individual emails.
  • ③ If a Member cannot be individually notified because an incorrect email address was provided upon his or her sign-up or the Member’s email address has since changed, or emails are returned even if addressed to the registered email address provided by such Member, the Company may post it in the notifications section within the Service for at least seven (7) days in lieu of individual notification emails.
  • ④ If a Member refuses to consent to any amendments to these Terms, the Member may terminate the service use contract that the Member entered into by consenting to these Terms and stop using the Service.
  • ⑤ If a Member fails to explicitly express his or her intent to object to a particular amendment to these Terms despite the Company indicating that failure to object prior to the effective date therefor will be deemed consent when notifying the Members or posting the details of the amendment to these Terms in accordance with this Article, such Member shall be deemed to have consented to the amendment to these Terms.
  • ⑥ The Company shall notify the Members of any material amendments to the "Berriz Service Guidelines" or other guidelines separately specified by the Company in accordance with the provisions of this Article.

CHAPTER II. MEMBERSHIP SIGN-UP AND SERVICE USE

Article 4 (Membership Sign-up and Service Use Contract)
  • ① Any person who wishes to use the Service must create a Service account by filing a membership sign-up application.
  • ② If a user agrees to these Terms and files a membership sign-up application, the service account shall be created upon the Company’s approval, and a service use contract shall be entered into by and between the Company and the user when the Company’s approval is delivered to the user, granting the Member status to the user.
  • ③ The Members must provide accurate and up-to-date information during the membership sign-up process, and any collection, storage and use of personal data shall be subject to the privacy policy and the individual consent form posted separately.
  • ④ The Company may reject a sign-up application or terminate a service use contract after approval if the Company determines in its reasonable discretion that it is not appropriate to approve the sign-up application because it has found any instances of inappropriate system access, account theft, or provision of false information during the sign-up application process.
  • ⑤ These Terms shall apply to a Member from the date when the Member consents hereto and remain in full force until the Member withdraws from the membership; provided, however, that some provisions of these Terms may survive the Member’s withdrawal from the membership.
Article 5 (Special Provisions on Membership Sign-up by Children)
  • ① Users who are: i) under the age of fourteen (14) in Korea, ii) thirteen (13) in the United States, iii) fourteen (14) in the People’s Republic of China, and under the age of iv) sixteen (16) years in other countries (collectively, “Children”) must fully understand the purpose of collecting and using their personal data and obtain the consent of their parent or legal guardian before signing up for membership and providing their personal data.
  • ② The Company shall cancel or deny membership registration for Children who do not go through the verification process for parental or legal guardian consent.
  • ③ Parents or legal guardians of Children may request the access, correction or updating of the Children’s personal data or withdraw their consent to the Children’s membership sign-up, in which case the Company shall take the necessary measures without delay.
Article 6 (Modification and Suspension of Service)
  • ① The Company may modify parts of the Service if necessary. However, if a modification materially affects the rights and obligations of the Members, such modification shall be made in accordance with the notice and notification procedures outlined in Article 4.
  • ② The Company may conduct periodic maintenance if necessary for the provision of the Service, and part or all of the Service may be temporarily restricted or suspended during such maintenance. The Company may also temporarily restrict or suspend part or all of the Service due to significant operational reasons, such as maintenance, replacement or malfunctioning of telecommunications facilities necessary for the Service or communication failure.
  • ③ The Company may discontinue the provision of the Service due to material business reasons and decisions, and in the event of such discontinuation, Members shall be notified sufficiently in advance.
  • ④ The Company may modify, discontinue, or change all or part of the Service provided free of charge due to the Company’s policies or any significant reasons for the Company’s operations, in which case the Company shall not compensate for such modification, discontinuation, or change unless otherwise provided in applicable laws and regulations.

CHAPTER III. OBLIGATIONS OF PARTIES

Article 7 (Company's Obligations)
  • ① The Company shall not disclose or distribute a Member’s personal data to third parties without the Member’s consent, unless legally required or requested by competent authorities for investigation purposes, or by the Korea Communications Standards Commission, pursuant to applicable laws.
  • ② The Company shall promptly address any complaints about the Service submitted by the Members, and if a prompt resolution is difficult, the reason for the delay and expected timeline for resolution shall be notified to the Members either by email or displaying it on the Service screen.
  • ③ The Company shall compensate Members for any damages caused by the Company’s failure to perform any of its obligations hereunder.
  • ④ The Company shall comply with all applicable laws relating to the operation and maintenance of the Service, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection and the Personal Information Protection Act.
Article 8 (Obligations of the Members)
  • ① Members may use the content (posts, media clips, live streams, artist profiles, etc.) provided through the Service for personal and non-commercial purposes only, and Members are allowed to engage in other activities permitted by the Company, such as posting comments to the content.
  • ② Members do not acquire any rights to the content beyond the limited scope specified in Clause 7.1, and Members may not use the content beyond the authorized scope.
  • ③ Members shall not engage in any of the following activities in connection with use of the Service, and there may be civil or criminal liability for engaging in them without the Company’s consent:
    • 1. Using the Service or content for commercial purposes;
    • 2. Reproducing or distributing the content without authorization;
    • 3. Engaging in defamatory or slanderous conduct to the Company or third parties;
    • 4. Infringing upon the intellectual property rights of the Company or third parties;
    • 5. Interfering with the Company’s provision of the Service;
    • 6. Pretending to be or represent the Company or a third party and disseminating false or misleading information;
    • 7. Accessing the server or network system for the Service in an unauthorized manner;
    • 8. Violating any applicable laws relating to the use of the Service;
    • 9. Violating criminal law or other applicable laws by slandering, defaming, threatening artists and other Members or causing them to feel anxious, etc.;
    • 10. Using profanity, vulgar language, slang, or other language generally considered offensive, as well as engaging in other acts contrary to common sense or social norms;
    • 11. Using the personal data of others;
    • 12. Causing confusion by using the Service name or label as if it were the Member’s own or impersonating the Company’s officers, employees or Service-related staff;
    • 13. Violating the Company’s Service operation policies or any applicable laws and regulations related to the Service; and
    • 14. Engaging in any other activities equivalent to Subparagraphs 1 through 13 above, which disrupt the smooth provision of the Service by the Company in violation of the Company’s Service operation policies.
  • ④ Members shall keep confidential and avoid providing or disclosing to third parties their account password. If someone other than the Member knows the password, or unauthorized access to account is suspected, such Member shall immediately change the password and inform the Company.
  • ⑤ Members shall also refrain from engaging in any activities prohibited by the Berriz Service Guidelines in addition those prohibited by this Article 7 in connection with the use of the Service, and the Company is entitled to take any measures authorized under these Terms and the Berriz Service Guidelines in the event of violation by a Member.
Article 9 (Providing Information and Displaying Advertisements)
  • ① The Company may remove any posts uploaded or transferred by Members within the Service (including those transferred between Members) with prior notice if they fall under any of the following categories, provided, however, that the Company may take the necessary measures first and provide notice afterwards if the Member’s contact information is invalid or it is an emergency:
    • 1. the post is defamatory or slanderous against the Company or third parties;
    • 2. the post corrupts the public order and morals;
    • 3. the post is determined to be linked to a criminal activity;
    • 4. the post infringes upon the copyright pr other legal right of the Company or third parties;
    • 5. the post is an unauthorized advertising material;
    • 6. the post is not related to the Service provided by the Company;
    • 7. posting period as stipulated or guided by the Company has been exceeded; or
    • 8. the post is deemed to violate any applicable laws or the Company’s policy
  • ② The Company may implement and enforce additional terms and conditions regarding the upload and removal of posts in the Berriz Service Guidelines, and Members shall comply with any such additional terms and conditions imposed by the Company.
Article 10 (Copyright to Posts)
  • ① The copyrights to any posts created and uploaded by any members (including transfer between Members) shall vest in the Member, and the Company shall have the right to display it within the Service.
  • ② The Company shall not use any post posted by a Member for any purpose other than displaying it within the Service without the Member's consent.
  • ③ The Company shall have no civil or criminal liability whatsoever even if a post displayed within the Service by a Member infringes upon the copyrights or program copyrights of third parties absent any willful acts or gross negligence by the Company. If any claim for damages is brought against the Company due to a Member’s infringement of a third party’s copyright, program copyright, or other right, such Member shall use his or her best efforts to defend, hold harmless and indemnify the Company from such claim. If the Member fails to completely indemnify the Company from the claim, the Member shall compensate the Company for damages incurred by the Company in connection with the claim.
  • ④ The Company may remove any posts uploaded by a Member whose service use contract is terminated by the Member or with reasonable cause. If a post uploaded by the Member contains content that violates applicable laws, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection and the Copyright Act, the rightsholder or the person concerned may request suspension or removal of such post by the Company in accordance with the procedure outlined in the applicable laws, and the Company shall take measures in accordance with the applicable laws.
  • ⑤ The Company may temporarily restrict access to or remove certain posts in accordance with applicable laws if the posts are deemed to infringe on the rights of others, such as where they are found to be defamatory, invasive of third party’s privacy or in violation of applicable laws, even in the absence of a request to do so from the rightsholder or the person concerned.
  • ⑥ Copyright and other rights to any posts and content created by the Company shall vest to the Company. Members shall not use, nor shall they allow third parties to use, any materials posted within the Service for profit, including but not limited to engaging in an act of processing and selling information gained from using the Service, and infringement of copyright to the posts shall be governed by applicable laws.
Article 11 (Removal of Posts)
  • ① The Company may remove any posts uploaded or transferred by a Member within the Service (including those transferred between Members) with prior notice to the Member if they fall under any of the following categories; provided, however, that the Company may take the necessary measures first and then subsequently provide notice if the Member’s contact information is invalid or it is an emergency:
    • 1. the post is defamatory or slanderous against the Company or third parties;
    • 2. the post corrupts the public order and morals;
    • 3. the post is determined to be linked to a criminal activity;
    • 4. the post infringes upon the copyright pr other legal right of the Company or third parties;
    • 5. the post is an unauthorized advertising material;
    • 6. the post is not related to the Service provided by the Company;
    • 7. posting period as stipulated or guided by the Company has been exceeded; or
    • 8. the post is deemed to violate any applicable laws or the Company’s policy
  • ② The Company may implement and enforce additional terms and conditions regarding the upload and removal of posts in the Berriz Service Guidelines, and the Members shall comply with any such additional terms and conditions imposed by the Company.
  • ③ A Member may file an objection against the Company’s removal of posts in accordance with the procedure determined by the Company, and if the Company finds the objection to be justified, the Company shall immediately take appropriate measures.

CHAPTER IV. TERMINATION OF CONTRACT AND SERVICE RESTRICTION, ETC.

Article 12 (Termination of Contract and Service Restriction)
  • ① Members shall make a termination request within the Service themselves if they wish to terminate the service use contract.
  • ② Upon termination of the service use contract by a Member, the Company shall delete all personal information and data of such Member other than any information that the Company is legally required to retain by applicable laws or the Berriz Privacy Policy. If the Member fails to take appropriate measures to safekeep the Member’s personal data despite the Company’s post-termination instructions about deletion of data, the Company shall not be liable for such data.
  • ③ The Company may take measures such as deleting posts, restricting the use of the Service, canceling the membership and terminating the contract if a Member does not perform any of the obligations under these Terms or the Berriz Service Guidelines or any improper grounds during the sign-up process are found. If the Company takes any of the measures described above against a Member, such Member shall be given an opportunity to explain the conduct in question for at least 10 days.
  • ④ Members may contest any of the measures taken by the Company pursuant to Clause 11.3 above in accordance with the procedures set by the Company.
  • ⑤ If the Company finds that a Member’s contest pursuant to Clause 11.4 above is valid, the Company shall immediately allow the Member to resume using the Service and take other appropriate measures.
Article 13 (Compensation for Damages) The Company and the Members shall be responsible to each other for any damages caused by their respective fault. In particular, if the Company suffers damages due to a Member’s violation of Article 7 of these Terms or the Berriz Service Guidelines, such Member may be subject to civil and criminal liability resulting from such violation.
Article 14 (Exemptions)
  • ① The Company shall be exempt from liability for service failures caused by events of force majeure, such as natural disasters or causes beyond the reasonable control of the Company.
  • ② The Company shall be exempt from liability for service interruptions due to causes attributable to Members.
  • ③ Absent any intentional acts or gross negligence by the Company, the Company shall have no liability whatsoever with regard to the accuracy and reliability of any information and material created and posted within the Service by Members, and the Company shall be exempt from liability for any damages suffered due to any data acquired through the Service.
  • ④ The Company shall have no obligation to get involved in a dispute between Members, or between a Member and a third party, in relation to the Service, and the Company shall be exempt from liability for any damages caused by any such dispute absent any intentional acts or gross negligence by the Company.

CHAPTER V. USE OF PAID SERVICE

Article 15 (Establishment of Paid Service Use Contract)
  • ① The paid service use contract (the “Paid Service Use Contract”) shall be established when the Members agree to these Terms and purchase Paid Products through the payment means and methods determined by the Company.
  • ② The Company shall provide the Members with information regarding the following subparagraphs to ensure that the Members accurately understand and conduct transactions without error or misunderstanding prior to entering into the Paid Service Use Contract:
  • ③ The Company shall immediately provide the Members with the terms and conditions of the contract, including the provisions of Paragraph (2) above, upon the conclusion of the Paid Service Use Contract through the normal purchase of Paid Products by the Members.
Article 16 (Use of Paid Service)
  • ① Unless otherwise agreed upon with the Members, the Company shall take necessary measures to supply Paid Products within seven (7) days from the date the Members place an order; provided, however, that if the Company has already received the full or partial payment for the Paid Products, it shall take such measures within three (3) business days from the date of receipt of the full or partial payment. In such case, the Company shall take appropriate measures to ensure that the Members verify the supply procedures and progress of the Paid Products.
  • ② The Company shall specify the delivery method, the party responsible for delivery costs by method, and the delivery period by method for the Paid Products purchased by a Member. If the Company exceeds the agreed delivery period, it shall compensate the Member for any damages incurred as a result; provided, however, that this shall not apply if the Company proves that there was no willful misconduct or gross negligence on its part.
  • ③ If there is a separate agreement between the Company and the Members regarding the delivery date of products or the provision of services, such agreement shall prevail over these Terms.
  • ④ The Company shall not be liable for any damages caused by the Members' incorrect provision of the recipient's name, address, phone number, email address (or mobile phone number), etc., unless such damages are caused by the Company's willful misconduct or gross negligence.
Article 17 (Payment Method) The purchase of Paid Products shall be made through credit cards, real-time remittance, or other payment methods designated by the Company; provided, however, that if there is a separate entity that operates the payment method selected by the Member, the Member shall complete the procedures required by the entity of such payment method prior to using such payment method to make a payment.
Article 18 (Fan Club Service)
  • ① The fan club service (the “Fan Club Service”) means paid services for fan club activities within the Service among the Paid Products provided by the Company. Members may qualify as fan club members by purchasing the Fan Club Service within the Service or joining a fan club through an external service such as Melon Ticket, and subsequently completing authentication within the Service. Qualified members may use the Fan Club Service during the period separately informed by the Company.
  • ② The Company may collect and use the personal data of the fan club members in accordance with the Service Privacy Policy for the purpose of the smooth operation of the Fan Club Service, service provision, statistical checks, marketing and advertising, etc.
  • ③ Fan club members shall not transfer or delegate their rights and obligations related to the Fan Club Service to any third parties.
  • ④ Fan club members shall be responsible for protecting their accounts and passwords, and the Company shall not be liable for any disadvantages related to the Fan Club Service generated by a fan club member due to his or her negligence, unless there is willful misconduct or gross negligence of the Company.
  • ⑤ Any fan club member shall not engage in any acts that interfere with the use of the Fan Club Service by other fan club members or infringe their rights, nor shall they engage in any acts that interfere with the Company’s normal operation of the Fan Club Service.
  • ⑥ The fan club members may use the content acquired during their use of the Fan Club Service only for non-commercial purposes.
  • ⑦ Fan club members shall not post any content such as fan club-exclusive posts, videos, images, etc. provided as a benefit for using the Fan Club Service on any platform or social media other than the Service.
  • ⑧ Fan club members shall comply with the Service Guidelines, the Fan Club Use Rules and the Fan Club Etiquette specified and guided by the artists’ agency, in addition to the terms and conditions set forth in these Terms.
  • ⑨ The Company may temporarily or permanently restrict a fan club member from using the Fan Club Service as set forth in each of the following subparagraphs. In this case, the Company shall notify the fan club member of the reason for the restriction, the period of restriction, and the method of appeal through the Company's means of notification to the member such as email, etc.:
    • 1. Event causing temporary restriction of use of the Fan Club Service:
      A. If a fan club member violates the fan club members’ obligations set forth in this Article or the Members’ obligations under Article 8 once.
    • 2. Events causing permanent restriction of use of the Fan Club Service:
      A. If the violation of Paragraph (1) above causes material damage to the Company or other fan club members or constitutes an illegal act;
      B. If the fan club member violates the fan club members’ obligations set forth in this Article or the Members’ obligations under Article 8 for two times or more;
      C. If the fan club member uses the Fan Club Service in an abnormal manner not permitted by the Company, such as hacking and impersonation, use of illegal programs, etc.
  • ⑩ The notice in Paragraph (9) above shall, in principle, be given in advance; provided, however, that the Company may give notice after taking measures if there are unavoidable circumstances that require urgency. If a Member wishes to object to the Company’s restriction of use, the Member shall submit an objection to the Company by email or other means within ten (10) days from the date of receipt of the notice, stating the reasons for objecting to the Company’s restriction of use, and the Company shall respond to the Member’s reasons for objection within ten (10) days from the date of receipt of the objection, and take corresponding measures according to the contents of the response.
  • ⑪ If a fan club member’s use of the Fan Club Service is temporarily restricted pursuant to Paragraph (9) above, the restricted period shall be deducted from the remaining period of use of the Fan Club Service, and if his or her use is permanently restricted, the fan club member’s subscription to the Fan Club Service shall be terminated and the member shall be restricted from rejoining the Fan Club Service in the future.
  • ⑫ A fan club member may request the Company termination of the Fan Club Service and a refund from the Company only if all of the following conditions are met:
    • 1. Seven (7) days has not elapsed from the day following the Fan Club Service purchase date;
    • 2. The fan club member has not used any fan club-exclusive benefits, whether tangible or intangible, that are offered to fan club members on an exclusive basis (such as viewing fan club-exclusive content, participating in fan club-exclusive online and offline events, attempting to pre-purchase fan club-exclusive performances, purchasing fan club-exclusive products and services, or using fan club-exclusive discounts, etc.)
  • ⑬ The Company may change the details of the Fan Club Service if necessary, in which case the Company shall notify the fan club members through announcements, etc.
  • ⑭ If a fan club member withdraws from the Service, the fan club membership shall also be cancelled, and the withdrawn Member shall not be able to exercise any fan club membership rights even if there is remaining time in the Fan Club Service use period. Furthermore, the fan club membership shall not be restored even if the Member rejoins the Service at a later date.
Article 19 (Fan Club Exclusive Products)
  • ① Among the paid products provided by the Company, the fan club exclusive products mean specific products that can only be purchased by fan club members as a benefit for purchasing or authenticating the Fan Club Service.
  • ② If a fan club member purchases a fan club exclusive product, he or she will be deemed to have used the fan club exclusive benefit and, accordingly, shall not be able to terminate or obtain a refund for the Fan Club Service pursuant to Article 18 (12).
Article 20 (Recordings and Products Curated by Merchandisers)
  • ① Among the Paid Products provided by the Company, a recording means a disc-shaped medium that records music and includes digital media provided online.
  • ② Among the Paid Products provided by the Company, the products curated by merchandisers mean the physical Paid Products sold by the Company within the Service.
  • ③ Details conditions such as the sales period and payment methods, etc. for the recordings and the products curated by merchandisers that are sold by the Company shall be posted and guided on the detailed pages for each product and the steps for payment of the products.
Article 21 (Suspension and Interruption of Paid Services)
  • ① The Company shall provide the Paid Services 24 hours a day, 7 days a week, and 365 days a year.
  • ② The Company may limit, suspend, or discontinue the provision of all or part of the Paid Services in the event of facility inspection and maintenance for the purpose of improving services for the users. In this case, the Company shall notify the Members in advance of the reason for the suspension and the period of suspension as much as practicable, and in the unavoidable events as set forth in each of the following subparagraphs, the Company may notify the Members ex post facto immediately upon the finding of the circumstances and causes of such events:
    • 1. If it is difficult to provide normal services technically due to illegal or criminal activities of the Members or other unspecified third parties;
    • 2. If it is impossible to provide normal paid services due to failure of the system or other service facilities, failure of the wired or wireless network, or excessive use of paid services;
    • 3. If it is due to force majeure events beyond the control of the Company, such as other natural disasters, national emergencies, power outages, etc.
  • ③ In the event that the provision of all or part of the Paid Services is restricted, suspended or discontinued without prior notice due to reasons attributable to the Company in connection with the use of the Paid Services provided by the Company, the Company shall compensate as specified in the Company’s operation
Article 22 (Termination and Rescission of Paid Service Use Contract)
  • ① A Member who have entered into a Paid Product purchase contract with the Company may withdraw his or her order within seven (7) days from the date when the Member receives the terms and conditions of the contract in writing pursuant to Article 13 (2) of the Act on the Consumer Protection in Electronic Commerce (if the Paid Products are supplied later than the date when the Member receives such terms and conditions in writing, this shall refer to the date when the Paid products are supplied or the date of commencement of the supply of the Paid Products,); provided, however, that if the Act on the Consumer Protection in Electronic Commerce provides otherwise regarding the order withdrawal, the provisions shall apply.
  • ② No Member may withdraw an order against the Company’s will pursuant to Paragraph (1) above in any of the following events:
    • 1. If the Paid Products are lost or damaged due to reasons attributable to the Member;
    • 2. If the value of the Paid Products is significantly reduced due to the Member’s use of partial consumption;
    • 3. If the value of the Paid Products has reduced significantly over time to the extent that it is difficult to sell them again;
    • 4. If the packaging of a reproducible Paid Product has been damaged;
    • 5. If the provision of the digital content as defined in the Framework Act on the Promotion of Cultural Industries has commenced;
    • 6. In the case of Paid Products individually produced according to the Member’s order.
  • ③ Notwithstanding Paragraphs (1) and (2) above, if the content of a Paid Product differs from the content of the display or advertisement, or if the Paid Product purchase contract is performed differently from the terms and conditions of the contract, the Member may cancel the payment (withdraw the order) within three (3) months from the date of receipt of the paid product, or within thirty (30) days from the date on which the Member became aware of the fact or could have become aware of the fact.
  • ④ After confirming the Members' application for withdrawal of an order, or termination or rescission of the contract, the Company shall, in principle, refund the refund amount, if any, within three (3) business days from the date of receipt of the Members' corresponding intention, and shall request the payment method provider to suspend or cancel the charge without delay and refund thorugh the same payment method used by the Members; provided, however, that if the Company notifies the Members in advance, there may be differences in the refund method and refund period for each individual payment method.
  • ⑤ The Company may refund the refund amount after deducting the incidental costs and fees incurred or to be incurred by the Company in accordance with the Content User Protection Guidelines, etc.
  • ⑥ If a Member violates any of the Members’ obligations set forth in these Terms, the Company may rescind or terminate the contract or take measures such as restricting the use of the Service, claiming damages, etc. The Company shall refund the refund amount, if any, after termination or rescission of the contract after deducting the amount to be borne by the Members within a certain range. In this case, the Members may file an objection against the Company’s measure in accordance with the procedures set forth by the Company.
  • ⑦ The Company shall not be obliged to refund any Paid Services that the Members have not directly paid for, such as those obtained by the Members free of charge through promotions, etc.
  • ⑧ If any amount is incurred by a Member due to an error in connection with the payment of a Paid Service, the Company shall refund the full amount through the same method as used for payment of the Service use fee; provided, however, that if it is not possible to refund the amount through the same method, the Company shall notify the Member in advance and refund the amount through a separate method.
Supplementary Provisions
  • (Effective Date) These Terms of Service shall take effect on June 30, 2025